Refund policy

Return & Refund Policy

At Exquisitembroidery, we take pride in the quality and craftsmanship of our handmade products. However, if you are not satisfied with your purchase, we’re here to help.

Returns:

• Eligibility:
  Returns are accepted only for defective, damaged, or incorrect items. Due to the nature of our handmade items, we do not accept returns for buyer’s remorse or custom orders.
• Timeframe:
  To initiate a return, you must contact us within 7 days of receiving your item(s).
• Condition:
  Items must be returned in their original condition, unused, and with all original packaging intact.
• Shipping Costs:
  The buyer is responsible for return shipping costs unless the item is defective or incorrect.

Refunds:

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5-7 business days and automatically applied to your original payment method.
• Non-Refundable Items:
  • Custom or personalized orders
  • Items damaged due to misuse or improper handling
  • Shipping fees

Exchanges:
We do not offer direct exchanges. If you require a replacement, you may return the defective or incorrect item for a refund and place a new order.

Lost or Delayed Packages:
We are not responsible for packages lost or delayed during transit due to customs, postal delays, or other unforeseen circumstances. Please contact your local courier or customs office for assistance with tracking lost packages.

Contact Us:
To initiate a return or inquire about a refund, please email us at exquisitembroidery01@gmail.com with your order number and details about the issue.

Please Note:
By purchasing from our store, you agree to our Return & Refund Policy.

Thank you for shopping with us!